1. Introduction
Dollaflow ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes the types of information we collect when you use our platform, how we use that information, and the choices available to you regarding the collection and processing of your personal data.
2. Information we collect
We collect information in the following ways:
2.1 Information you provide
- Account information — such as your email address and password when you register.
- Profile information — any optional details you choose to add to your account.
- Communications — messages you send to our support team or feedback you provide.
2.2 Information collected automatically
- Usage data — pages visited, actions taken, and approximate session timing.
- Device data — browser type, operating system, and general device characteristics.
- Log data — IP address, timestamps, and similar diagnostic information.
3. How we use information
We use the information we collect to:
- Provide, maintain, and improve the Dollaflow platform.
- Authenticate accounts and protect against unauthorised access.
- Respond to support requests and member communications.
- Monitor service performance, troubleshoot issues, and analyse usage trends.
- Comply with legal obligations and enforce our Terms.
4. Legal basis for processing
Where applicable data protection laws require a legal basis for processing personal data, we rely on one or more of the following: performance of a contract with you, your consent, our legitimate interests in operating the platform, and compliance with legal obligations.
5. Sharing of information
We do not sell your personal information. We may share information with:
- Service providers — third parties that help us operate, maintain, or secure the platform, under appropriate confidentiality and security obligations.
- Legal authorities — where required to comply with applicable law, regulation, legal process, or governmental request.
- Business transfers — in the event of a merger, acquisition, or similar transaction, subject to standard confidentiality safeguards.
6. Data security
We apply administrative, technical, and organisational safeguards designed to protect the information we collect. Data is encrypted in transit and at rest, and access to systems is restricted to authorised personnel. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security.
7. Data retention
We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
8. Your rights
Depending on your location, you may have certain rights regarding your personal data, including the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data in certain circumstances.
- Object to or restrict certain types of processing.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us through the Contact Us page.
9. International transfers
Information we collect may be processed in countries other than the one in which you reside. Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable law.
10. Children's privacy
The Dollaflow platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
11. Cookies
We use cookies and similar technologies to operate and improve the platform. For more information, please see our Cookies Policy.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through the platform.
13. Contact
If you have questions about this Privacy Policy or our data practices, please reach out through the Contact Us page.